Okt 20

Windows 8.1 black screen with only a mouse cursor after update/upgrade

Tag: Tipps und TricksTorsten @ 21:44

Since IT-guys usually stay up to date, I decided to upgrade my existing Windows 8 Pro on a Chronos 7 series notebook (NP730U3E-S07DE), which is equipped with an on-chip HD 4000 graphics card plus a dedicated ATI Mobility Radeon HD8550M.

I didn’t listen to Murphy, when he said „Never touch a running system“ and „Everything that can go wrong will go wrong“. I should have…

I used the „update to Windows 8.1“ button inside the Windows Store and everything downloaded from the Internet and installed. It rebooted, asked my all the customization questions (and tried to force me to enter/create a Live-Account, which I did not; with the trick of unplugging the machine from the Internet at the appropriate time).

But at the end of the installation, when the PC was supposed to boot into the installed system I only got a Windows 8.1 black screen with a flickering network icon. And a cursor, that I could move on the screen. But no more…

After a lot of trials and errors, here’s what finally worked for me:

  1. I shut down and restarted my computer several times (via power off/on), so that a screen showed up, asking me, if I had bootup problems. There I chose Troubleshoot, Windows Startup Settings, and finally „Enable Safe mode with networking“
  2. Then the PC finally booted, and the first thing I did was go into the Device Manager and uninstall the drivers of both my graphics cards (Alternatively you could also just disable them via right click, Disable).
  3. With that I was able to reboot and see a normal screen in Windows 8.1 (although extremely slow graphics performance of course).
  4. The first thing I did was uninstall all ATI and Intel Display software, since that was not possible in safe mode.
  5. Then I had to find a suitable driver for my ATI Mobility HD8550M graphics chip, which was not so easy. Samsungs SW Update tool has no knowledge of windows 8.1 at present. And ATI mobility drivers are rare and OEMs/manufacturers don’t update their drivers so often.
    I finally found the file 13-9_mobility_win7_win8_64_dd_ccc_whql.exe, which recognized my graphics card and installed a driver.
  6. I also had to re-install the Intel HD 4000 driver, to be able to normally boot into the logon screen again.
  7. Unfortunately, the new/latest Intel HD driver trashed my screen brightness adjustment on my Samsung notebook computer. I tried all sorts of newer and older versions, but they all had the same flaw with the non functioning screen brightness. The version that finally worked for me was 9.17.10.2817 from a Lenovo support site: 0mvg11w8_64.exe (not that I had a Lenovo notebook, but since the chip is the same, who cares *g)
    I had to turn of automatic updates and tell Windows Update to exclude the newer Intel HD 4000 driver Intel Corporation Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 – Intel(R) HD Graphics 4000, as it tried to upgrade the driver again, which would have brought back my brightness adjustment problem.
  8. The next step involved finding and installing (or re-installing) various drivers, which did not survive the 8.1 upgrade (WLAN, Bluetooth, Mouse, etc.).
  9. If you also had antiviral software, VMWare Workstation, VPN Software or any other program that installed some sort of (simulated) hardware driver, you might also have to re-install that piece of software, since it is most likely that it no longer works after the Windows 8.1 upgrade.
  10. Don’t forget to run the „Disk Cleanup“ at the end of your installation to clean up over 10 GB of leftovers. (Right click C: drive, Properties, Disk Cleanup, Clean Up System Files, check „Previous Windows Installation(s)“ and accept.
 
It is incomprehensible to me, how Microsoft can officially release an update with such serious design flaws. And even push people into actively upgrading at present (via prominent Store button), when such bugs still exist. I realize, that Microsoft cannot test every possible hardware configuration out there. But they at least have to think of notebooks out there, which were sold with Windows 8 (and a lot of them have an ATI graphics card).
 
From what I have seen in forums, people have been complaining about this black screen issue since June, 2013 (back then as part of the Windows 8.1 Preview). If someone had listened, they could have patched this problem and integrated that patch (or at least a pre-installation-check for up to date graphics drivers) into the official RTM.
 
How can a non-IT person possibly upgrade his machine, without trashing it and wishing that they never had Windows in the first place (and that they had listened to Murphy)…
 
Important update: Windows update just showed me an optional update labeled ‚Advanced Micro Devices Inc. driver update for AMD Radeon 8500M Series‘. DO NOT INSTALL THIS UPDATE.
I made the mistake of installing it, just to get another black screen with a cursor after installation!!! After hard power off and power on, it at least let me log on, but the AMD driver was no longer working, so I had to remove all AMD software again, reboot, and reinstall the 13-9_mobility_win7_win8_64_dd_ccc_whql.exe driver. Unbelievable… Microsoft seems to make every effort, to even damage working Windows 8.1 installations, that users painstakingly got to work… I have now disabled automatic windows updates…
 
Another Update (3 weeks later): In the meantime yet another tool managed to auto-update the two graphics drivers, rendering my Windows 8.1 inoperable again (unbelievable). Windows Update was set to manual. No idea what can do that and how to stop it from happening again… One positive note though: The Samsung SW Update Tool finally offers a Windows 8.1 compatible driver package for Intel HD 4000 (10.18.10.3304) + AMD Mobility Radeon (13.152.0.0, the same driver I recommended three weeks ago *g). And finally also a fix for brightness control with the latest Intel HD 4000 drivers. I installed this package and finally Windows update no longer tries to offer me other drivers (that might screw up my system). I hope it stays that way. If not then I might just throw away Windows 8.x altogether and install a fresh Windows 7 Professional. That was the faster OS anyway….

7 Kommentare zu “Windows 8.1 black screen with only a mouse cursor after update/upgrade

  1. Paul says:

    Well, I have a similar problem, the only difference is that I have a Radeon HD8870M graphics card (Ativ Book 8). I finally managed to install an older Intel driver, but nothing related to DirectX actually works. Another problem is that AMD still have no relevant graphics driver (they have a beta for win 8.1, but it doesn’t actually work on my system).
    I cant imagine what was the reason for MS to release this half-baked sh*t which does not deserve to be called even a beta (it looks more like an early alfa for professional software testers).

  2. Shad says:

    Or you could just roll back the driver in safe mode.

  3. Bernd says:

    After I’ve disabled the main graphic unit (HD8870M in Samsung 770Z7E) my Problem was the inactive display port. Today i have installed an Intel update for the hd4000 in 3rd gen CPUs for Windows 8.1 x64. Well done Intel! The graphic performs very well.
    Currently AMD published the Driver update for the HD8800 series. But Samsung’s modification isn’t supported.
    After contacting customer Support a few times, they advised me to setup my notebook to defaults.
    I guess Microsoft just did a great job, ok maybe some faults but nothing you can’t solve, but I just don’t understand how Samsung could present the 770Z7E as compatible to Windows 8.1.
    Greetings, Bernd

    @Samsung: Thank you for a sleepless week. Probably the last premium Notebook I bought.

  4. Christian says:

    Thank your for the report and workaround description. After I made the „refresh“ labelled factory reset once I accepted the fact to stay with Windows 8.0 until Samsung explicitly recommends an update or I finish my Redmond experiment and install Linux.

  5. Angel says:

    THANK YOU SO MUCH!!!

    I’ve been have problems with the video driver since I updated to Windows 8.1 and your link to the Lenovo drivers finally fixed it.

    Love you 🙂

  6. GJK says:

    Thanks dude, you saved my day!

  7. Nemanja says:

    I’ve had the same problem, and i was really frustrated! I regret now, should’ve stay with Win8! Now, i have this Intel HD4000 working, i guess, but what with this AMD chip that Device manager reports as inactive. It reports drivers as up to date, but AMD chip is disabled. I hope they will be delivering something worth updating to soon…

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